We are registered under FCRA.
Registration Number - 083990236
Contact Number 18005929878

Job Description


 
  1. BUSINESS DEVELOPMENT MANAGER & OPERATIONS MANAGER

    The Candidate applying for this profile should have a good hand over Business Development Profile & shall be designated as Agency Manager (Should be from BPO background only)

  2. •  Overall responsible for process measurement & improvements.

    •  Ensure process compliance frame work is established.

    •  Develop and maintain service level agreement and KPI target.

    •  Make sure that the process improvement agenda are linked and targetted to words reaching the overall process objectives.

    •  Ability to interact even with international clients.

    •  Proven track record in BPO Sector (Domestic/International) Call Centre.

    •  Should have good contacts of BPO Industry.

    •  Ability to generate new clients to hand over the process

    •  B2B Market Experience.

    •  Own process improvement plans including tracking of progress & benefits.

    •  Manage improvement and transformation projects.

    •  Design and implement process control and end to end performing measurement with the Clients.

    •  Ensure Operational definitions are in place for service management to deliver measurements.

    •  Overall responsible for tracking of benefit realisation for each project according to plan. 

    Achievement:

    Customer Engagement and Business Partner satisfaction within acceptable level.

    • Process efficiency through standardised and simple activities.


      

Candidate Profile:

  • Graduation is the Minimum Qualification required.
  • Excellent stake holder, Management experience.
  • Minimum experience of 4 to 7 years in process and people management in a BPO or similar experience.
  • Ability to handle bottom line responsibility.
  • Good leadership quality.
  • Project Management skills.
  • Process excellence skills.
  • Good Communication skills and interpersonal skills
  • Taking initiatives identifying what need to be done, doing before being asked or before the situation warrants it.
  • Analytical and problem solving skills .
  • Organisational, Time management and priority settings.
  • Capacity to handle changes.
  • Drive for result and be a catalyst for positive changes in time of new business activities and improvements.
  • Convey a sense urgency and drive escalation to closures, be persistent despite obstacles and opposite.
  • Good working knowledge of MS-Office. Words, Excel and PPT.
  • Innovation and open minded sets on change.
  • Structured thought process.
  • Negotiation skills.    
 

 

 

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